LAST UPDATED ON: 09-Dec-22
Thank you for choosing Fused Portal Services (“splidu”, “we”, “us”, “our”). Being a part of the splidu community means behaving with honesty, respect and kindness to fellow Users. All Users (“User”, “you”, “your”) including Vendors and other users of the Platform are required to follow the terms of this Code of Conduct (“Agreement”).
You hereby agree to the following terms as follows:
1 BE COURTEOUS
1.1 You agree to be courteous and respectful of others. You shall not use words or share content which may be inflammatory or offensive.
1.2 We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, nationality, origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law.
1.3 Communicating online through text can lead to misunderstandings, so it is important to give other people the benefit of the doubt and be kind in your interactions. Sometimes it’s difficult to know or fully appreciate the situation of the person you are communicating with.
2 CODE OF CONDUCT FOR VENDOR
2.1 LOOK PROFESSIONAL
The Vendor’s general appearance should be clean and tidy. If Vendor has long hair, then it shall be tied back. The Vendor shall dress smart as per the standards and recommendations of splidu.
2.2 BE ON TIME
The Vendor shall arrive and serve food on time. If for any reason the Vendor is late in arriving then the Vendor must call ahead to inform the Customer(s). If the meal is going to be delayed, the Vendor shall inform the Customer(s) as soon as the Vendor is aware of this rather than waiting and serving the food late without any warning. Customer(s) may sometimes have zero tolerance when it comes to food being late.
2.3 NO SMOKING & NO ALCOHOL CONSUMPTION
The Vendor shall under no circumstances smoke or drink whilst working. This includes during
your breaks. Please also ensure that you don’t arrive smelling of smoke.
2.4 DAMAGES / KITCHEN INSPECTION
We strongly recommend that you thoroughly inspect the kitchen or galley before you start the job for Private Chef services. In the event that there are any breakages, scratches, burn marks or stain marks in the kitchen or galley, please ensure that before you start the job, you make aware the Customer about the same, also document it with photographs and in writing to us.
2.5 CREATING MENU
Sometimes when hiring a Private Chef, Customers don’t know what they want to eat and may be looking to the Vendor for inspiration. The Vendor may help Customers plan menu(s) to the extent possible and to understand the kind of food that is expected to be cooked.
2.6 GROCERY SHOPPING
2.6.1 Customers may have a preference for where they would like the Vendor to shop for groceries or they may have their own groceries that they would prefer the Vendor to use. The Vendor shall ask the Customer to provide a budget (even if an estimate) for the food either per person, per day or per week.
2.6.2 When shopping for groceries the Vendor shall make sure to keep all receipts for everything purchased by the Vendor and present them back to the Customer in an organized manner.
2.7 FOOD WASTAGE
We encourage our Vendors to avoid wasting food, however we know that in certain circumstances it’s difficult to avoid wastage. The Vendor shall make sure to discuss these sorts of things with the Customer up front and wherever possible be creative and resourceful in using up ingredients already available to the Vendor.
3 CODE OF CONDUCT FOR CUSTOMERS
3.1 The Customer shall not make any last-minute changes including, but not limited to, extra people or special food requests unless agreed by the Vendor. The Vendor has put their creative heart into your meal, we request the Customers to not put the Vendor in a position where they feel that they cannot succeed to their own standards.
3.2 Customer’s kitchen needs to be clean and as per the standards described by the Vendor under applicable services or Listings.
3.3 Customer will provide the Vendor with the dishes, glassware, cutlery, and other utensils that are necessary to carry out the services by the Vendor under applicable services or Listings.
3.4 Customer will not contact a Vendor for any purpose other than asking a question related to a Confirmed Booking, such as Vendor’s services or Listings.
3.5 Customer shall not recruit or otherwise solicit any Vendor to join third-party services or websites that are competitive to splidu, without splidu’s prior written consent.
3.6 splidu has zero–tolerance policy on disrespect of any kind, therefore Customers undertake to treat the Vendor and other Users respectfully and use their best endeavours to ensure that each event is conducted in a professional manner.
4 SARS-COV-2 PROTECTION
4.1 It shall be your duty to make sure that the other Users are informed beforehand in the event that you have any apprehensions that you may have any symptoms or doubts with respect to your health status and vice versa.
4.2 In the event that you have any apprehension with respect to the health status of the other Users, please do not engage the Platform Services whereby you may infect other Users and inform us of the same so that we may investigate the case and remedy the situation as applicable.
4.3 Users shall act in accordance with the laws and guidelines issued by and amended from time to time by the relevant authorities or any other law applicable to cater to health, hygiene and safety concerns.
We strictly prohibit discrimination, harassment and other forms of bullying including without limits verbal, physical, or visual. If you believe that you are being bullied by anyone, whether by other Users or by splidu personnel, we recommend you to immediately report the incident to us using the contact information given below or contact the appropriate authorities. We will take action against such persons at our sole discretion.
Users may consume alcohol and such other beverages served as per menu only in private spaces or licensed public areas. Use of drugs and alcohol results in impaired judgement and performance. User under the influence of alcohol and those interacting with them, shall do so at their own responsibility and splidu shall be liable for no resulting actions or mishaps.
We request all Users to make appropriate payments solely through the splidu Platform. Please do not make any payments outside of the splidu Platform in any form. We will not be liable if any dispute arises, or any harm is caused to any Users in such cases.
We do not permit Users under any circumstances to send threats of bodily harm or otherwise, whether through the Platform (if applicable) or otherwise via any method including, phone, email etc. Upon our discovery of such an event, we may terminate and permanently ban the Accounts of such Users.
No User shall subject the directors, employees, affiliates, agents, representatives, or subcontractors of splidu and other Users of the splidu Platform to any physical harassment, intimidation, threats, coercion, confinement, or use of criminal force, during the course of the performance of the Platform Services or in connection to the Platform Services. Any such act would lead to the consequences mentioned in Clause 13 of this Agreement. This shall be in addition to and without prejudice to all our additional legal remedies.
You are law-abiding and shall not participate in, condone, or encourage unlawful or potentially harmful activity. This includes threatening or encouraging suicide or self-harm, as well as breach of copyright, defamation, or contempt of court.
You shall not use the Platform in a way which may be considered a misuse of the Platform Services provided by us through the Platform. Please contact us using the information given below if you discover any User misusing the Platform and/or the Platform Services. In such event, we will investigate your report and take appropriate action in our sole discretion in accordance with Clause 13 of this Agreement.
We continually strive to improve our Platform and Platform Services. If you feel that the Platform and/or the Platform Services provided to you by us is inadequate, please inform us using the contact information given below.
13 EFFECTS OF VIOLATION OF THIS AGREEMENT
13.1 Violation of this Agreement may result in a range of actions, including, but not limited to:
13.1.1 Limits on Account privileges
13.1.2 Account suspension
13.1.3 Cancellation of Listing
13.1.4 Account cancellation
13.1.5 Permanent ban on the access and use of the Platform.
13.2 The actions in this Clause are in addition to and without prejudice to all our additional legal remedies.
The Users shall not make any false, negative, critical, or disparaging statements, implied or expressed about splidu, including, but not limited to, management style, methods of doing business, the quality of the Platform and/or Platform Services, role in the community, or treatment of employees. The Users further agree not to do anything that would damage our reputation or good will.
If you have pets or other service animals, please inform other Users prior to engaging the Platform Services through splidu that may require your interaction with other Users, including but not limited to, Underground Dining and Private Chef.
We encourage our Users not to resort to spamming of any kind including, sending unsolicited commercial messages to other Users. Users engaging in such behaviour and brought to the notice of splidu, will be dealt with strictly including in accordance with Clause 13 of this Agreement.
For any questions, comments or Feedback, you can reach out to our customer support team or you can write to us at email@example.com.
Claims of copyright infringements can be sent to [ENTER EMAIL]
If one or more provisions of this Agreement is found to be unlawful, void, or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Agreement, which will remain in full force and effect.
If you have any questions about this Code of Conduct, feel free to contact splidu at firstname.lastname@example.org.
You acknowledge that you have read, understood, and accepted to be bound by this Code of Conduct.
Effective as of [ENTER DATE]