Last updated: 10 Sep 2026
September 2026 - Version 1.1
These terms apply when you buy a splidu Membership on splidu.com. Please read them with the splidu Privacy Notice. By clicking “Accept and subscribe” you agree to them (Federal Decree-Law 46/2021 on Electronic Transactions). A copy is emailed to you so you always have it.
1.1 A splidu Membership is a monthly dining membership at a named restaurant. Your contract for the meals is with that restaurant — identified by its legal entity name at checkout, on your confirmation and on every invoice — which prepares and serves your food as principal and is responsible for its quality and safety.
1.2 splidu (Fused Portal Services, trade licence 1027773, TRN 104587673500003, Citadel Tower, Office 2103-C-35, Business Bay, Dubai) acts as the restaurant’s disclosed agent: we run the platform, sell the membership on the restaurant’s behalf, collect payments, and provide support. splidu does not prepare or serve food.
1.3 Memberships are sold and managed on splidu.com only.
2.1 Your membership gives you a stated number of visits per calendar month at your restaurant, for the meal period shown (for example Lunch or Dinner), at the price shown.
2.2 Your visit allowance runs per calendar month. Unused visits do not carry forward and you cannot exceed your allowance — the counter stops at your limit. If you requested visits during a month and the restaurant could not seat you at all that month, section 6 applies (that month is treated as not delivered).
2.3 The restaurant describes its menu offering on its page; menus can change. Any restriction on what your membership covers must be stated on the membership when you buy it.
3.1 What you pay each month. Your monthly amount is shown at checkout before you subscribe and is made up of: the membership price (paid to your restaurant), the splidu Member Service Fee (the amount shown at checkout, paid to splidu), and 5% VAT on each where it applies.
3.2 Your first month. When you subscribe part-way through a month, your first charge — and your visit allowance for that month — are prorated to the days remaining. From the 1st of the next month you pay the full monthly amount, on the 1st of each month in advance, to the card you saved.
3.3 Invoices. splidu does not issue tax invoices for your restaurant’s supply. For the membership price you receive a receipt from splidu, marked “This is not a Tax Invoice”, showing one inclusive figure for the dining. If your restaurant is VAT-registered and you need a tax invoice for that amount, request it from the restaurant, which issues it in its own name and under its own TRN; splidu will pass your request on. Where the restaurant is not VAT-registered the receipt neither states nor charges VAT. For the Member Service Fee, splidu issues you its own tax invoice under splidu’s TRN.
3.4 If a charge fails. We email you immediately and you have 24 hours to update your card. If the payment has not succeeded after 24 hours, your membership goes On hold: visits cannot be redeemed until the month is paid. We keep retrying your card, and the moment a payment succeeds your membership is Active again for that month. A membership is never cancelled because a payment failed. A membership that stays On hold for six consecutive months is treated as ended. Statuses: Active - paid and usable; On hold - unpaid, visits blocked until payment succeeds; Cancelled - ended by you or by us, no further charges; Ended - a membership that has stayed On hold for six months, closed automatically, no further charges.
4.1 Visiting. Your membership is used by walking in during the restaurant’s membership hours and checking in with your pass. Reservations are not part of the membership; if we add them later, we will tell you under section 8.2.
4.1A Your membership pass. Your membership is personal to you and cannot be transferred or shared. You may add a photograph to your pass; without one, your pass shows your initials and the restaurant may ask to see photo ID. You can change or remove your photograph yourself at any time. Your photograph is used only so the restaurant can check by eye that the pass belongs to the person presenting it; splidu does not run facial recognition or any automated analysis on it, and the restaurant may not either. It is deleted within 30 days after your membership ends.
4.2 At the restaurant, your visit is checked in on your phone: staff enter the venue PIN and one visit is recorded. If your phone is unavailable, the restaurant checks you in from its dashboard. A visit not recorded at the time is recorded no later than the end of the next business day. The platform’s visit records are prima facie evidence of your visits and you can dispute any entry via support.
5.1 You cancel. Cancel any time in your account on splidu.com. Your membership runs to the end of the month you have paid for, you keep its visits, and there is no charge from the next month. A paid month is final: there are no refunds because you cancel or change your mind — partial or otherwise. Money comes back only under section 6.
5.2 The programme ends. The restaurant or splidu may end the membership programme by notice. Your membership continues to the end of the calendar month following the month notice is given; you are charged and keep your visits for it as normal, and your recurring payment stops from that date.
5.3 Fault and closure. If the restaurant closes, loses its licence, the membership is withdrawn for cause, or a paid period cannot be delivered — including a month in which the restaurant could not seat you at all despite your requests — splidu, on the restaurant’s behalf as its agent, refunds you the undelivered part and, where the membership ends, cancels your recurring payment.
6.1 Refunds arise only in the section 5.3 cases — never at a member’s election. Where one is due, it is credited in full as splidu Tokens to your splidu account, usable against any purchase on the platform. Tokens are not money and are not a voucher: they are not sold to you and have no value of their own — they record an amount you already paid, applied to a future purchase, with VAT accounted for on that purchase when made. Tokens are governed by the Token section of the splidu Terms and Conditions.
6.2 If you prefer the refund back on your card instead of Tokens, tell support at the time of the refund and it is returned to your original payment method at no cost to you — the situation was not your fault. (Converting Tokens to your card at any later time follows the Token rules in the splidu Terms and Conditions.) Where a refund reduces the value of a meal for which the restaurant issued a tax invoice, the restaurant issues its own credit note in its own name and under its own TRN. splidu issues a credit note only for its own Member Service Fee and the VAT on that fee.
6.3 Nothing in these terms limits your rights under UAE consumer protection law (Federal Law 15/2020), and nothing excludes any liability of splidu that cannot be excluded by law.
7.1 The restaurant is responsible for your food, its preparation and food safety, under UAE food-safety law.
7.2 Allergies and dietary requirements. When you buy or renew a membership you must declare any allergies, intolerances or dietary requirements in the field provided at checkout, and keep that declaration current in your account. At each check-in you will be asked to confirm in one tap that your dietary needs are unchanged, and to update them there if they are not. The information you give is health-related personal data: by providing it you consent to us holding it and passing it to the restaurant so the kitchen can prepare your meal safely, and you may withdraw that consent at any time by closing your membership. Restaurants cook in shared kitchens and we cannot guarantee any dish is free of any ingredient.
7.3 If something goes wrong — a meal, a visit, or the restaurant honouring your membership — contact splidu at info@splidu.com. We investigate with the restaurant; where the restaurant is at fault, section 6 applies. Claims for personal injury or food safety lie against the restaurant, and splidu provides the records you reasonably need. You may also raise consumer complaints with the UAE Ministry of Economy or the Dubai Department of Economy and Tourism.
8.1 A live membership never changes. Its price and visit entitlement stay as bought for as long as you keep it. If the restaurant wants different terms, your membership is ended under 5.2 (always with the full notice month) and a new membership is offered — subscribing to it is your choice.
8.2 We may update these terms on notice; material changes take effect no earlier than 30 days after we notify you and never apply to a month already paid. If you do not accept a change, cancel under 5.1 before it takes effect.
splidu handles your personal data as described in the splidu Privacy Notice on splidu.com. The restaurant receives only what it needs to host your visits — your name, reference, visit entitlement, your membership pass photograph, and, with your consent, allergy and dietary information. Your photograph is shared only with the restaurant your membership is with, and its staff may view it only to check that a pass belongs to the person presenting it — and for that data the restaurant is an independent controller under Federal Decree-Law 45/2021, responsible for its own compliance.
10.1 These terms are governed by the federal laws of the UAE as applied in Dubai; the courts of Dubai have jurisdiction. This does not deprive you of protections under UAE consumer law.
10.2 Your acceptance is recorded electronically — name, email, IP address, date and time (with timezone), each confirmation given, the version of these terms, and a certificate reference — retained for seven years from the end of the year in which your membership or account ends, and binding under Federal Decree-Law 46/2021. Neither party will object to these records on the ground that they are electronic.
10.3 These terms are issued in English and Arabic; the English text governs as between us.
10.4 Questions: info@splidu.com.
Fused Portal Services, trade licence 1027773, TRN 104587673500003, Citadel Tower, Office 2103-C-35, Business Bay, Dubai