LAST UPDATED ON: 10-Aug-26
SPLIDU MEMBERSHIP TERMS — FOR MEMBERS
August 2026 · Version 1.0
These terms apply when you buy a splidu Membership on splidu.com. Please read them with thesplidu Privacy Notice. By clicking “Accept and subscribe” you agree to them (Federal Decree-Law46/2021 on Electronic Transactions). A copy is emailed to you so you always have it.
1. Who you are dealing with
1.1
A splidu Membership is a monthly dining membership at a named restaurant.
Your contractfor the meals is with that restaurant
— identified by its
legal entity name
at checkout, onyour confirmation and on every invoice — which prepares and serves your food as principal and isresponsible for its quality and safety.
1.2
splidu
(Fused Portal Services, trade licence 1027773, TRN 104587673500003, Citadel Tower2103-C-35, Business Bay, Dubai) acts as the restaurant’s
disclosed agent
: we run the platform,sell the membership on the restaurant’s behalf, collect payments, and provide support. splidu doesnot prepare or serve food.
1.3
Memberships are sold and managed on
splidu.com only
.
2. What your membership is
2.1
Your membership gives you a stated number of
visits per calendar month
at yourrestaurant, for the meal period shown (for example Lunch or Dinner), at the price shown.
2.2
Your visit allowance runs per calendar month. Unused visits
do not carry forward
and youcannot exceed your allowance — the counter stops at your limit. If you requested visits during amonth and the restaurant could not seat you at all that month, section 6 applies (that month istreated as not delivered).
2.3
The restaurant describes its menu offering on its page; menus can change. Any restriction onwhat your membership covers must be stated on the membership when you buy it.
3. Paying
3.1 What you pay each month.
Your monthly amount is shown at checkout before yousubscribe and is made up of: the
membership price
(paid to your restaurant), the
spliduMember Service Fee
(the amount shown at checkout, paid to splidu), and
5% VAT
on eachwhere it applies.
3.2 Your first month.
When you subscribe part-way through a month, your first charge — andyour visit allowance for that month — are
prorated
to the days remaining. From the 1st of the nextmonth you pay the full monthly amount, on the 1st of each month in advance, to the card yousaved.
3.3 Invoices.
Each monthly charge produces
two documents
: (1) for the
membership price
— where your restaurant is VAT-registered, a tax invoice issued by splidu
as the restaurant’sagent, in the restaurant’s name and under the restaurant’s TRN
(Article 59, CabinetDecision 52/2017); where it is not registered, a receipt that neither states nor charges VAT on themeals; and (2) for the
Member Service Fee
, splidu’s own tax invoice under splidu’s TRN (theone at the foot of these terms). If the rate of UAE VAT changes, VAT-inclusive amounts changeaccordingly from the effective date.
3.4 If a charge fails.
Your membership is placed
On hold immediately
: visits cannot beredeemed until the month is paid. We retry your card and email you to update it; the momentpayment succeeds, your membership is Active again for that month.
Statuses:
Active
— paid andusable;
On hold
— unpaid, visits blocked;
Cancelled
— ended, no further charges.
4. Visiting
4.1
Reserve your visit through the platform. The restaurant responds within 24 hours and, if itcannot seat you on your chosen date, offers a reasonable alternative.
4.1A Your membership pass.
Your membership is personal to you and cannot be transferred orshared. You provide a photograph at checkout, before your first payment is taken; a membershipcannot be issued without one, and if you do not provide one the membership is not sold and youare not charged. If you are charged and no membership can be issued because no photograph wasprovided, that month is treated as not delivered under section 5.3 and refunded under section 6.Your photograph appears on your membership pass so the restaurant can check by eye that thepass belongs to the person presenting it; splidu does not run facial recognition or any otherautomated analysis on it. You cannot change the photograph yourself — this protects the passagainst being altered after it is issued — but you can ask splidu to replace it at any time and we do.It is deleted within 30 days after your membership is Cancelled; a membership On hold has notended, and the photograph is kept while the membership can still be reactivated. splidu handles itas described in the splidu Privacy Notice.
4.2
At the restaurant, your visit is checked in on your phone: staff enter the venue PIN and onevisit is deducted. If your phone is unavailable, the restaurant checks you in from its dashboard. Avisit not recorded at the time is recorded no later than the end of the next business day. Theplatform’s visit records are
prima facie
evidence of your visits — they stand unless shown to bewrong, and you can dispute any entry via support.
4.3
If you hold a confirmed reservation and do not attend
without cancelling it
through theplatform, the restaurant may record a
no-show on the day of the visit
, which counts one visitfrom that month. A reservation you cancelled is never a no-show, and you may dispute a no-showvia support.
5. Cancelling and ending
5.1 You cancel.
Cancel any time in your account on splidu.com. Your membership runs to the
end of the month you have paid for
, you keep its visits, and there is no charge from the nextmonth.
A paid month is final: there are no refunds because you cancel or change yourmind — partial or otherwise.
Money comes back only under section 6.
5.2 The programme ends.
The restaurant or splidu may end the membership programme bynotice. Your membership continues to the
end of the calendar month following
the monthnotice is given; you are charged and keep your visits for it as normal, and your recurring paymentstops from that date.
5.3 Fault and closure.
If the restaurant closes, loses its licence, the membership is withdrawnfor cause, or a paid period cannot be delivered — including a month in which the restaurant couldnot seat you at all despite your requests — splidu,
on the restaurant’s behalf as its agent
,refunds you the undelivered part and, where the membership ends, cancels your recurringpayment.
6. Refunds
6.1
Refunds arise
only
in the section 5.3 cases — never at a member’s election. Where one is due, itis credited
in full as splidu Tokens
to your splidu account, usable against any purchase on theplatform. Tokens are not money and are not a voucher: they are not sold to you and have no valueof their own — they record an amount you already paid, applied to a future purchase, with VATaccounted for on that purchase when made. Tokens are governed by the Token section of the spliduTerms and Conditions.
6.2
If you prefer the refund back on your card instead of Tokens, tell support
at the time of therefund
and it is returned to your original payment method
at no cost to you
— the situation wasnot your fault. (Converting Tokens to your card at any later time follows the Token rules in thesplidu Terms and Conditions.) Where a tax invoice was issued for a refunded charge, a tax creditnote is issued to you in the restaurant’s name and under its TRN (Article 62, Federal Decree-Law8/2017; Article 60, Cabinet Decision 52/2017).
6.3
Nothing in these terms limits your rights under UAE consumer protection law (Federal Law15/2020), and nothing excludes any liability of splidu that cannot be excluded by law.
7. Food, allergies and complaints
7.1
The restaurant is responsible for your food, its preparation and food safety, under UAE food-safety law.
7.2
At every reservation you confirm that you are aware of your own allergies and dietaryrestrictions and that you have reviewed the ingredients and dietary information the restaurantpublishes. This confirmation is your own declaration and a condition of the visit. Separately, if you
choose
to share allergy or dietary details with us, that is sensitive personal data: we pass it to therestaurant’s kitchen
only with your explicit consent
, only for preparing your visit, and therestaurant may not use it for anything else or keep it beyond your visit and its food-safety records.You can withdraw that consent at any time.
7.3
If something goes wrong — a meal, a visit, or the restaurant honouring your membership —contact splidu at
info@splidu.com
. We investigate with the restaurant; where the restaurant is atfault, section 6 applies. Claims for personal injury or food safety lie against the restaurant, andsplidu provides the records you reasonably need. You may also raise consumer complaints with theUAE Ministry of Economy or the Dubai Department of Economy and Tourism.
8. Changes
8.1
A live membership never changes.
Its price and visit entitlement stay as bought for aslong as you keep it. If the restaurant wants different terms, your membership is ended under 5.2(always with the full notice month) and a new membership is offered — subscribing to it is yourchoice.
8.2
We may update these terms on notice; material changes take effect
no earlier than 30 days
after we notify you and never apply to a month already paid. If you do not accept a change, cancelunder 5.1 before it takes effect.
9. Your data
splidu handles your personal data as described in the
splidu Privacy Notice
on splidu.com. Therestaurant receives only what it needs to host your visits — your name, reference, visit entitlement,your membership pass photograph, and, with your consent, allergy and dietary information. Yourphotograph is shared only with the restaurant your membership is with, and its staff may view itonly to check that a pass belongs to the person presenting it — and for that data the restaurant is an
independent controller
under Federal Decree-Law 45/2021, responsible for its owncompliance.
10. General
10.1
These terms are governed by the federal laws of the UAE as applied in Dubai; the courts ofDubai have jurisdiction. This does not deprive you of protections under UAE consumer law.
10.2
Your acceptance is recorded electronically — name, email, IP address, date and time (withtimezone), each confirmation given, the version of these terms, and a certificate reference —retained for seven years, and binding under Federal Decree-Law 46/2021. Neither party will objectto these records on the ground that they are electronic.
10.3
These terms are issued in English and Arabic; the English text governs as between us.
10.4
Questions:
info@splidu.com
.
Fused Portal Services
, trading as splidu · Trade licence 1027773 · TRN 104587673500003Citadel Tower 2103-C-35, Business Bay, Dubai, UAE