LAST UPDATED ON: 12-Aug-26
These terms apply when you use the splidu platform — the splidu website and mobile applications — to browse, book or pay for dining experiences, or to use a splidu account, Tokens or gift cards. Please read them together with the splidu Privacy Notice and the splidu Cookies Policy. By creating an account or making a booking you agree to them (Federal Decree-Law 46/2021 on Electronic Transactions and Trust Services). This document replaces the splidu Terms and Conditions, Terms of Use, Cancellation and Refund policy, and the Code of Conduct as it applies to customers; the Model Code of Conduct for Hosts remains published and in force as a Platform Schedule of the Chef/Partner Terms.
1.1 splidu is operated by Fused Portal Services, an unincorporated Civil Company registered with the Government of Dubai Department of Economy and Tourism, trade licence 1027773, TRN 104587673500003, Citadel Tower, Office 2103-C-35, Business Bay, Dubai, United Arab Emirates. You can reach us at info@splidu.com.
1.2 splidu is a marketplace, and the host is your supplier. The platform lets you discover and book dining experiences — including Underground Dining events and Private Chef services at a location you choose — offered by independent chefs, restaurants and vendors (each a “Host”). For every experience, splidu acts as the Host’s disclosed agent: we run the platform, take your booking, collect your payment on the Host’s behalf, and provide customer support. Your contract for the experience itself — the food, its preparation, the service and the delivery of the event — is with the Host, as principal: the Host, not splidu, is the party selling you the experience. The Host is identified on the listing and on your booking confirmation.
1.3 Because the Host is your supplier, the Host is responsible for the food, its ingredients, its preparation, hygiene and food safety, the quality of the experience, and for holding every licence, permit and certification its business requires under UAE law, including UAE food-safety law (Federal Law 10/2015 and the Dubai Food Code). splidu does not prepare, handle or serve food and does not supervise the Host’s work.
1.4 splidu is responsible to you for what splidu itself does: operating the platform, handling your booking and payment correctly as the Host’s agent, holding the Tokens in your wallet as described in section 6, applying this document’s refund mechanics, and protecting your personal data as described in the splidu Privacy Notice. Section 14 sets out how responsibility is allocated in detail.
1.5 Nothing in these terms creates a partnership, employment or joint venture between you and splidu, or between you and any Host beyond the booking you make.
2.1 You must be at least 18 years old to open an account and make bookings. Some experiences carry a minimum guest age — for example, experiences where alcohol is served — and where a listing states a minimum age, you must make sure every guest you book for meets it.
2.2 To register, you provide your name, mobile number and email address, and — to book — the address and payment details the booking requires. We verify your account by one-time passcode (OTP). You must keep your details accurate and up to date, keep your login credentials confidential, and provide accurate identification when splidu reasonably asks for it (for example, where a listing requires an age check or the law requires verification). splidu may take reasonable steps to verify your identity and location, including where a VPN or similar tool disguises where the platform is being used from. You are responsible for activity under your account unless it results from splidu’s own fault.
2.3 You may register more than one account. You must not impersonate anyone, register on someone else’s behalf without their authority, or use another person’s account without their authority.
2.4 The platform serves the United Arab Emirates. You must not use it from, for, or on behalf of any person or place where applicable UAE or international sanctions laws prohibit it.
3.1 A booking becomes a “Confirmed Booking” when the platform confirms it to you. splidu may decline a booking request before it is confirmed; what happens to a Confirmed Booking after confirmation — including any cancellation — is governed by section 5. Prices are shown before you pay, in AED, and include UAE VAT where it applies.
3.2 Invoices. The price shown at checkout is the total you pay for the booking. Where the Host is VAT-registered, your tax invoice for the experience is issued by splidu as the Host’s agent, in the Host’s name and under the Host’s tax registration number; a single tax invoice is issued for each supply. Where the Host is not VAT-registered, you receive a receipt that neither states nor charges VAT on the experience. Where splidu charges you for a service of its own — such as the card conversion service in section 6.3 — splidu issues its own tax invoice under its trade licence 1027773 and TRN 104587673500003; an Arabic invoice is available on request.
3.3 Payment. Payment is taken through licensed payment providers; your card details never touch splidu’s systems. You may pay by card and splidu Tokens (section 6), or a combination, and you may redeem a gift card (section 7) against a purchase. splidu collects your payment as the Host’s disclosed agent; payment to splidu discharges your payment obligation to the Host for that booking.
3.4 All payments run through the platform. You may not pay a Host, and a Host may not ask you to pay, outside the platform for anything booked through it. splidu has no visibility of, and accepts no responsibility for, off-platform payments, and off-platform payment is a breach of these terms for both sides.
3.5 The Host sets the content of its listing — menus, descriptions, photographs, dates, prices and its cancellation terms (section 5.2). splidu does not verify Host listings, and listings can change; the listing as it stood when you booked, together with your booking confirmation, describes what you have bought.
3.6 Booking for others. When you book for other guests, you confirm that you have their authority to book for them and to share their details with the Host. Where a listing requires it — for example at alcohol-served experiences — guests’ age or identity may be checked at the experience, and a guest denied entry because of a failed age check required by the listing is treated as a no-show (section 5.6). Bookings made for a business entity will be subject to splidu’s business terms when those are issued; until then, these terms apply.
4.1 Knowing your own allergies and dietary restrictions is your responsibility. At every booking you confirm that you are aware of your own allergies and dietary restrictions and that you have reviewed the ingredients and dietary information the Host publishes for that experience. This confirmation is your own declaration and a condition of booking — you make it for yourself and for every guest you book for, and you must make sure each guest’s allergies and restrictions are checked against the published information before you book. The Host must publish, for every experience, the ingredients and allergen information for the dishes served; splidu requires this of every Host as a condition of listing. Your confirmation relates to the information published and is not a waiver if that information is absent, incomplete or wrong.
4.2 If you choose to share allergy or dietary details with us, that is sensitive personal data under UAE data-protection law: we pass it to the Host’s kitchen only with your explicit consent, only so your meal can be prepared safely, and the Host may not use it for anything else or keep it beyond your visit and its food-safety records. You can withdraw that consent at any time (see the splidu Privacy Notice).
4.3 Preparing food safely, and preparing it in line with the dietary information the Host has published and the information you have shared, is the Host’s responsibility as your supplier (section 1.3).
5.1 How to cancel. All cancellations must be made through the platform. A cancellation made after the experience’s booked start time counts as a no-show (section 5.6), not a cancellation.
5.2 If you cancel. Each Host publishes its own cancellation terms on its listing, and the cancellation terms displayed on the listing when you booked apply when you cancel a Confirmed Booking. The refund those terms provide is credited to your splidu wallet as Tokens (section 6). A cancellation caused by you includes a booking splidu cancels because of your breach of these terms.
5.3 If the Host or splidu causes the cancellation. Where a cancellation is caused by the Host or by splidu — including where splidu cancels a Confirmed Booking for any reason other than your breach of these terms — you are refunded 100% of the amount you paid. On your request at the time of the refund, the full amount is returned to your original payment method, at no cost to you and no questions asked. It is credited to your wallet as Tokens only if you prefer that instead.
5.4 Guest numbers at Private Chef experiences. A Private Chef experience is booked for a stated number of guests. If fewer guests attend than you booked and paid for, the difference is refunded to your wallet as Tokens under section 5.2; if more guests attend than you booked, the additional cost for the extra guests is payable.
5.5 The 30-minute rule. If the experience has not started 30 minutes after the booked start time because the Host has not attended, and you have waited and been reachable, the Host is treated as having failed to attend and section 5.3 applies. In the mirror case, if you are absent or unreachable 30 minutes after the booked start time, that is a no-show.
5.6 No-show. If you fail to attend a Confirmed Booking without cancelling it, you are not entitled to a refund. This does not apply where you were unable to attend because of something the Host or splidu did or failed to do — in that case section 5.3 applies.
5.7 Guest checkout. If you booked without a splidu account, a refund due to you under section 5.2 is issued as a unique code usable against a purchase on the platform. A refund due under section 5.3 is returned to your original payment method on your request, free, in the ordinary way.
5.8 Timing. Wallet refunds are credited promptly once the cancellation is processed. Payments to cards are processed in runs, once on a bi-weekly basis; after splidu has processed a payment, the time it takes to reach you is driven by your bank’s and the payment provider’s own timelines.
5.9 Determination. Whether a cancellation was caused by the Host, by splidu, by you, or by an event outside everyone’s control (section 13) is assessed by splidu in the first instance on the platform’s records of the booking and the surrounding communications. We tell you the outcome and the reasons, and you may respond with evidence, which we consider. splidu’s assessment is not final or binding on you: nothing in this section limits your rights under UAE consumer-protection law (Federal Law 15/2020) or the complaint routes in section 20.
5.10 Refunds of Membership payments are governed by the splidu Membership Terms (section 8), not this section.
6.1 What Tokens are — and are not. Your splidu account includes a wallet holding splidu Tokens. Tokens are not money: they are not sold to you and have no value of their own. Tokens record an amount you have already paid and can be applied to a future purchase on the platform. Tokens are not transferable. The VAT treatment of your purchase is shown on the tax document you receive for that purchase. Tokens cannot be withdrawn as cash and are not exchangeable for cash, except as section 6.3 provides.
6.2 How Tokens arise and are used. Tokens are credited to your wallet when a refund is due to you under section 5 (or under the splidu Membership Terms), when you add Tokens under section 6.2A, or as promotional credits under section 6.4. You use them at checkout against any purchase on the platform, alone or together with another payment method.
6.2A Adding Tokens. You can add Tokens to your wallet by paying splidu: you receive Tokens one-for-one against the amount you pay. No VAT is charged when you add Tokens; the VAT on a purchase you make with them is shown on the tax document for that purchase. Tokens you add follow the same rules as any other Tokens, including section 6.3.
6.3 Converting Tokens to your card — an optional service. You may ask splidu to send a Token balance to your original payment method. Where the balance arose under section 5.3 (a Host- or splidu-caused cancellation) and you ask at the time of the refund, the full amount goes to your card free of charge. In every other case — a balance that arose under section 5.2, or a balance you chose to keep as Tokens — conversion is an optional service splidu provides at a 12% card-handling charge, except where section 16.3 or section 19 provides for a free return. This is splidu’s own VAT-inclusive charge for the conversion service — it covers the payment-gateway cost both ways plus administration — and it is never a charge on a refund itself. splidu issues its own tax invoice for the charge under its trade licence 1027773 and TRN 104587673500003; an Arabic invoice is available on request. Conversions follow the processing timeline in section 5.8.
6.4 Promotional Tokens. Tokens granted under a marketing campaign are promotional credits: they are void when your account closes and cannot be converted under section 6.3. Tokens recording amounts you paid are never void.
6.5 Tokens are personal to your account. What happens to a Token balance when your account closes is set out in section 16.3.
7.1 splidu gift cards are redeemable on the platform against purchases. They are not exchangeable for cash, except where UAE law mandates otherwise.
7.2 The full terms of a gift card — its price, value, any expiry date, its refund rules and any specific conditions — are stated at the time of purchase. A gift card is a method of paying for platform purchases; the purchase you redeem it against is governed by these terms in the ordinary way. Nothing in this section reduces any right you have under UAE consumer-protection law.
Dining Memberships offered on splidu.com are governed by the separate splidu Membership Terms, which you accept when you subscribe. For everything concerning a Membership — billing, visits, cancellation, refunds — the splidu Membership Terms prevail over these terms.
9.1 Respect. splidu is built on honesty, respect and kindness. Discrimination or harassment on the basis of race, colour, religion, nationality, origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, disability, medical condition, sexual orientation, veteran status or any other protected characteristic is strictly prohibited. splidu operates a zero-tolerance policy on disrespect, threats, intimidation, coercion or any use of physical force against Hosts, guests, other users or splidu personnel. Threats of bodily harm result in account termination and a permanent ban.
9.2 At Private Chef experiences in your home. You must provide a kitchen in a reasonably clean and usable state, and the dishes, glassware, cutlery and utensils the experience needs, unless the listing says otherwise. Where the Host shops for groceries on your behalf, agree the budget in advance; the Host will keep and present the receipts.
9.3 Changes. Do not ask for last-minute changes to a menu or an experience without the Host’s agreement — respect the preparation the Host has already done.
9.4 Contacting Hosts. Contact Hosts through the platform and only about a Confirmed Booking or a booking you are making. Do not use the platform to recruit or solicit a Host for a competing platform or for off-platform engagements without splidu’s written consent.
9.5 Health and hygiene. If you or a guest has symptoms of a communicable illness or a health concern relevant to a shared dining setting, tell the Host in advance or refrain from attending. Everyone must comply with applicable health, hygiene and safety laws and guidance.
9.6 Alcohol. Alcohol may be consumed only where UAE law permits — in private spaces or licensed venues — and lawful conduct at an experience remains your responsibility.
9.7 Pets. Tell the Host (or, if you are hosting a Private Chef experience, tell the chef) about any pets or service animals at the venue before the experience.
9.8 The Host’s right to refuse service on site. A Host may refuse or end service at an experience where that is genuinely necessary for safety or because of conduct that breaches this section 9. If the refusal was not justified, you are refunded under section 5.3.
9.9 Reporting. If something at an experience or on the platform falls short — including harassment or any conduct described above — report it to info@splidu.com. We investigate reports and act under section 16.
10.1 You may use the platform only for its intended purpose and in compliance with UAE law. You must not: use the platform for any unlawful purpose; upload or transmit content that is defamatory, obscene, infringing, or otherwise unlawful; send unsolicited commercial messages (spam) to other users; interfere with the platform’s operation or security; attempt to access accounts or data that are not yours; or systematically copy, scrape, reproduce or commercially exploit platform content or data.
10.2 splidu provides the platform with reasonable care and skill. We work to keep it available and accurate; short interruptions can occur, and we may modify, suspend or discontinue features of the platform. Nothing in this section reduces splidu’s obligations to you under UAE consumer-protection law or its responsibilities under section 14.
10.3 splidu may remove or refuse to display content that it reasonably considers unlawful, infringing or in breach of these terms.
11.1 splidu’s IP. The platform, the splidu name and marks, its design, software, text, images and databases belong to splidu or its licensors. You receive a personal, non-transferable, revocable licence to use the platform for your own bookings and purchases — nothing more.
11.2 Your content. Content you post — reviews, photographs, messages — remains yours, and remains your responsibility: you confirm it is accurate, lawful and does not infringe anyone’s rights. You grant splidu a licence to host and display that content on the platform for as long as you hold an account and for twelve (12) months after it closes. Any use of your content in marketing outside the platform, and any use of content in which a person is identifiable, requires that person’s separate consent, which can be withdrawn at any time.
11.3 Reviews. Honest reviews are welcome, including critical ones. You must not make materially false or misleading statements about splidu, a Host or another user, and splidu may remove reviews that are false, unlawful or in breach of section 10.
11.4 Copyright complaints. If you believe content on the platform infringes your copyright, write to info@splidu.com with the details; we will review and act as the law requires.
12.1 Photography or recording may take place at an experience where this is notified on the listing or at the event. If you do not wish to appear, tell the Host at the start.
12.2 splidu does not use an image or recording in which you are identifiable for marketing without your separate, specific consent, which you may withdraw at any time via info@splidu.com.
12.3 No image or recording of a child is used without the written consent of a parent or guardian.
12.4 There is no filming or photography inside a private home, or at an experience marked “no media”, without the express agreement of the people concerned.
12.5 Identifiable images and recordings are personal data and are handled under the splidu Privacy Notice (Federal Decree-Law 45/2021).
Neither you, nor a Host, nor splidu is liable for a failure or delay caused by events beyond that party’s reasonable control — for example natural disasters, government action, epidemics, war, or widespread failure of utilities or telecommunications (force majeure). Force majeure does not excuse the payment of amounts already due. Where an experience cannot be delivered because of a force majeure event, the booking is treated under section 5.3: you receive a full refund, to your original payment method free of charge on your request at the time.
14.1 The Host is responsible to you, as the principal supplying the experience, for: the food and beverages served, their ingredients, preparation, hygiene and safety; compliance with UAE food-safety law and the Host’s licences; the accuracy of its listing; the conduct of its personnel; and the delivery of the experience as described. Claims arising from the food or the experience — including personal injury and allergic reaction — lie against the Host, and splidu will provide the platform records you reasonably need to pursue them, subject to applicable law and the splidu Privacy Notice.
14.2 You are responsible for: knowing and checking your own (and your guests’) allergies and dietary restrictions and making the section 4 confirmation truthfully; the accuracy of the information you provide; the condition of your own premises at a Private Chef experience; your guests’ compliance with these terms; and your own conduct.
14.3 splidu is responsible for operating the platform with reasonable care and skill, handling your bookings, payments and refunds as described in these terms, and its obligations under the splidu Privacy Notice. splidu is not responsible for the acts or omissions of a Host, for the food or the experience itself, or for loss caused by your own breach of these terms.
14.4 Cap. splidu’s total liability to you arising out of or in connection with a booking is capped at the amount you paid for that booking.
14.5 Savings — what is never excluded or capped. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under UAE law; in particular, your right to compensation for personal and material damage under Article 24 of Federal Law 15/2020 on Consumer Protection is never excluded and never capped. Nothing exempts any party from liability for its own harmful act within the meaning of Article 296 of the UAE Civil Code, and nothing in these terms deprives you of any right you have as a consumer under UAE law. The cap in 14.4 does not apply to death, personal injury, personal or material damage under Article 24 of Federal Law 15/2020, fraud, wilful misconduct, gross negligence, or claims concerning your personal data.
If you deliberately or recklessly break these terms or the law, and splidu suffers actual, proven loss directly caused by that breach, you will compensate splidu for that loss. Your total liability under this section is capped at the amounts you paid through the platform in the twelve (12) months before the breach. splidu can never recover loss that its own act or omission caused, and this section does not apply to your ordinary use of the platform in good faith.
16.1 By you. You may close your account at any time via the platform or by writing to info@splidu.com. Closure does not affect Confirmed Bookings already made, which are completed or cancelled under section 5, and closure completes once any outstanding payments have been settled.
16.2 By splidu. splidu may suspend or close your account, cancel bookings, limit features, or permanently ban you from the platform where you materially breach these terms — including the conduct rules in section 9, off-platform payment under 3.4, or misuse under section 10 — or where continued access creates a genuine safety, legal or platform-integrity risk. Except where the risk requires immediate action, we tell you the reason and give you an opportunity to respond. These measures are in addition to any other legal remedies.
16.3 What happens to amounts you have paid and to your Tokens. Closing your account, by either side, does not forfeit anything you have paid: amounts you paid for undelivered experiences are refunded under section 5, and a remaining Token balance recording amounts you paid is returned to your original payment method under section 6.3 — free where it arose under section 5.3, and otherwise less the 12% conversion charge. Promotional Tokens are void on closure (section 6.4).
splidu handles your personal data as described in the splidu Privacy Notice published on splidu.com, in accordance with Federal Decree-Law 45/2021 (PDPL); the splidu Cookies Policy on splidu.com explains the cookies and similar technologies the platform uses. The Host you book receives only what it needs to deliver your experience — your name, contact details, booking reference, party size and, with your explicit consent, allergy and dietary information — and for that data the Host is an independent controller: the Host decides how it uses that data and is responsible for its own compliance.
Your acceptance of these terms — at registration, at booking, and at each confirmation the platform asks of you (including the section 4 allergy confirmation) — is recorded electronically: your name, email address, IP address, the date and time with timezone, each confirmation given, the version of these terms accepted, and a certificate reference (a unique reference identifying the acceptance record). These records may be relied on as evidence and are admissible under Federal Decree-Law 46/2021 on Electronic Transactions and Trust Services. They are retained for seven (7) years in line with UAE tax record-keeping requirements (Article 56, Federal Decree-Law 47/2022).
We may update these terms only to improve or upgrade the service, or for reasons beyond splidu’s control, including changes in the law. Material changes take effect no earlier than 30 days after we notify you (by email or through the platform) and never apply retrospectively to a Confirmed Booking already made or an amount already paid. A change that reduces your rights does not bind you unless you expressly agree to it. If you do not accept a change, you may close your account under 16.1 before it takes effect; anything you paid for undelivered experiences, and your Token balance recording amounts you paid, are then returned to your original payment method in full and free of charge (the section 5.3 treatment). Continued use after the effective date is acceptance.
20.1 These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.
20.2 If something goes wrong, contact info@splidu.com first — most issues are resolved directly, and we will use reasonable endeavours to resolve any dispute amicably within 30 days. You do not have to complete this step before going to court.
20.3 The courts of Dubai (onshore) have jurisdiction over disputes under these terms. Nothing in this section deprives you of any protection, right or forum available to you as a consumer under UAE law, including the right to raise complaints with the UAE Ministry of Economy or the Dubai Department of Economy and Tourism.
20.4 These terms are issued in Arabic and in English. For consumers, the Arabic text prevails.
21.1 If any provision of these terms is held invalid, the remainder continues in force.
21.2 A failure to enforce a provision on one occasion is not a waiver of it.
21.3 You may not assign your rights under these terms; splidu may assign to an affiliate or in connection with a corporate restructuring, on notice to you and where the assignment does not reduce your rights.
21.4 These terms, the splidu Privacy Notice, the splidu Cookies Policy, and — where you hold a Membership — the splidu Membership Terms are the entire agreement between you and splidu for your use of the platform. Your contract with the Host for each experience is as described in section 1.
21.5 Questions and notices: info@splidu.com.
Fused Portal Services, trading as splidu · unincorporated Civil Company · Trade licence 1027773 · TRN 104587673500003 Citadel Tower, Office 2103-C-35, Business Bay, Dubai, United Arab Emirates info@splidu.com